Summary
Operations analyst with 5 years of experience turning messy spreadsheets into decisions. Cut order-processing time by 38% at a 40-person e-commerce company and built the reporting the whole team now runs on.
Experience
Senior Operations Analyst — Northgate Commerce, Austin, TX
2022 — Present
- Cut order-processing time by 38% by rewriting the fulfillment SOP and retraining 12 staff
- Built a weekly revenue report in SQL that replaced 3 manual spreadsheets
- Led the vendor migration project, onboarding 18 suppliers with zero missed deliveries
Operations Coordinator — Bluepeak Logistics, Dallas, TX
2019 — 2022
- Managed inbound freight for 4 warehouses and reduced late shipments from 9% to 2%
- Introduced a shared tracking dashboard used daily by 25 people
Education
B.S. Business Administration — University of Texas at Austin, Austin, TX
2015 — 2019
Minor in Statistics
Skills
SQL · Excel (advanced) · Tableau · Process mapping · Vendor management · SOP writing · Forecasting